EBR achieves RCSA Service Delivery Standard

EBR achieves RCSA Service Delivery Standard

EBR is delighted to announce that we have achieved certification in the RCSA Service Delivery Standard.

The RCSA Service Delivery Standard sets a benchmark for the highest quality service and operational efficiency in the recruitment industry.  This certification is a demonstration of our commitment to excellence in recruitment service.

The Service Delivery Standard is built on internationally recognised management standards and developed to suit the particular requirements of the recruitment industry.

In many respects the Standard is similar to the ISO Quality Standards, but a significant difference is that it focuses on customer service outcomes as the primary driver of business direction and operations design.  Key outcomes are operational efficiencies and stronger customer loyalty, and underpinning it are the principles of the RCSA Code for Professional Practice.

Our commitment to this Standard brings you a commitment in 4 key areas:

Service Promise - Clarity in what we offer to you and the benefits this will bring to you
Service Delivery - Consistency and reliability in delivering this service to you
Customer Relationships - Customer relationship managed in an open and mutually agreeable manner
Compliance - On-going adherence to ethical and legal requirements

For more information on the RCSA Service Delivery Standard visit this site https://www.rcsa.com.au/service/default.asp.

On-going improvement is an important element in the success of our business.  We are proud that this has been independently recognised, and that we are now entitled to display the certification logo.

Our commitment to you as a very important client remains, and we look forward to continuing to provide excellent service to you.