Resolving Issues: Dealing with Conflict

19 Oct 2010 | 3 min read
In today’s business environment, whether we like it or not, there will always be issues to resolve. Equally, there will always be varying degrees of conflict. Too often our focus goes into avoiding the conflict and avoiding getting the issue resolved. However, the amazing thing is that we often become energised when the issue or conflict is resolved. If we can see conflict as normal, then it can increase our productivity. After all, it would be unrealistic to expect two people to agree on everything at all times. What is crucial is how you deal with these inevitable conflicts.

But let me be clear:  if you’re currently experiencing a conflict in your life, then my advice is not about ‘being calm’.

However, it’s also important to state that some conflict will engender strong emotions such as anger and that, when in this state, you are unlikely to have a rational head to see all aspects of the issue or conflict.

The two most fundamental steps, we have found in successfully resolving of conflict are:
 
  • Declare that there is an issue:  because if you are unable to acknowledge that there is a breakdown happening, you can only operate on the path of blame and justification.
  • Discuss the issue with someone who can do something about it:  complaining to people who are not part of the issue does not resolve the issue. It can often lead to more aggravation or righteousness or turn into a “Pity Party.”
In any conflict there are two perspectives. There is never a right or wrong, it is all driven by our interpretation.

Issue Challenge
 
To gain an insight into the power of dealing with an issue, then choose an issue that you currently have in your life – no matter how big, small or whether you believe you have control over it.  
 
  • Declare the issue by writing down your interpretation of what is going on – this can be your he said / she said version
  • Write down how long this issue has been going on for – one minute, one hour, one day, one year
  • Write down who is involved
  • Write down what you feel this issue has cost you – distraction, avoidance?
  • What are you willing to do to get this issue resolved?
  • Give yourself a deadline: When will you take action?
Our lives are too short to spend our time complaining and being stopped by issues and conflict.  Therefore, when we are willing to take responsibility for our lives, and we have the courage to have open and honest communication, we get to produce great outcomes.

Be respectful, be responsible and be courageous.  And, equally, get the right guidance if you’re unsure about how to tackle some of your issues and conflicts.

Louise Woodbury
Business Coach & Mentor
Author of The Invisible Partnership & The Invisible Entrepreneur
Tel: 02 9955 8888

Resolving Issues: Dealing with Conflict
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categories: News